Office to Demo
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Transition Four (4) - from your office to the demo drive
The customer must drive the vehicle. Select the vehicle after discovery, while at your desk, and pull it up. Start presenting at the front of the vehicle, and work your way around counter-clockwise until you reach the passenger door. Invite the customer to be seated on the passenger side so you can show them some things about the interior. You get in the driver's seat, and after presenting the interior features, invite your customer to buckle up, and head out for a drive.
Reflection and Discussion:
Why would you NOT go on a demo drive with the customer?
If you're not in the vehicle, what might happen that could make your sale more difficult?
In your opinion what would be better for you: your answers to question one, or the ability to eliminate the risks you listed in question two? Let's debate.
My note: I believe that it's most beneficial to you and best for your customer if you attend the demo drive. Some of you work at stores with a hard policy on this, some of you have options. It's up to you, but however you decide to handle this, make sure you're being honest with yourself about the reasons why. Nuff said.
Reflection and Discussion:
Why would you NOT go on a demo drive with the customer?
If you're not in the vehicle, what might happen that could make your sale more difficult?
In your opinion what would be better for you: your answers to question one, or the ability to eliminate the risks you listed in question two? Let's debate.
My note: I believe that it's most beneficial to you and best for your customer if you attend the demo drive. Some of you work at stores with a hard policy on this, some of you have options. It's up to you, but however you decide to handle this, make sure you're being honest with yourself about the reasons why. Nuff said.