Internet to Phone
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Transition One (1) - from internet (email) to phone.
Get your internet customers on the phone. Include in every email something similar to "I could probably save you some time with a quick phone, when's a good time to connect?"
Reflection and Discussion:
Would you rather have customers on the phone?
Do you have any fear about getting customers on the phone? If so, what are they?
Do you feel like you have more control in a phone conversation?
Do you feel like things progress faster in a phone conversation?
Why do you think customers avoid talking to you on the phone, and try to stick with email instead?
What's really driving this behavior?
Do you have any ideas of your own for how to guide customers to an understanding that talking on the phone is a good thing?
Get your internet customers on the phone. Include in every email something similar to "I could probably save you some time with a quick phone, when's a good time to connect?"
Reflection and Discussion:
Would you rather have customers on the phone?
Do you have any fear about getting customers on the phone? If so, what are they?
Do you feel like you have more control in a phone conversation?
Do you feel like things progress faster in a phone conversation?
Why do you think customers avoid talking to you on the phone, and try to stick with email instead?
What's really driving this behavior?
Do you have any ideas of your own for how to guide customers to an understanding that talking on the phone is a good thing?